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Award-winning Customer Support
 
Keeping Storage Simple and Stress-free  
   
Nimbus Data service and support, recent recipient of IT Brand Pulse's Best Service and Support award amongst all-flash storage vendors, gives our customers confidence to deploy their most mission-critical applications with Nimbus Data all-flash solutions. Nimbus Data offers support plans to cater to your specific requirements. Our all-inclusive approach provides complimentary technical training, a "bumper-to-bumper" hardware warranty, including complete coverage for flash wear, and software updates in all support tiers at no additional cost.
 
  Bronze Silver Gold
Technical Support 9am - 5pm PST weekdays (excluding holidays) 24 x 7 x 365 around-the-clock follow-the-sun 24 x 7 x 365 around-the-clock follow-the-sun
Parts Replacement Next business day or onsite spares kits Next business day or onsite spares kits Same day in 4 hours or less, and onsite spares kits available
Onsite Service Available per incident Available per incident Included
Hardware Warranty Included "bumper-to-bumper" including flash silicon wear Included "bumper-to-bumper" including flash silicon wear Included "bumper-to-bumper" including flash silicon wear
Software Updates Included at no cost Include at no cost Included at no cost
Technical Training Available at additional cost Nimbus Data Fundamentals Web-based training included Nimbus Data Fundamentals Web-based training included

 

 
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